ENHANCING COMMUNICATION & INTERPERSONAL SKILLS AT WORK

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ENHANCING COMMUNICATION & INTERPERSONAL SKILLS AT WORK Communication Skills Soft Skills


ENHANCING COMMUNICATION & INTERPERSONAL SKILLS AT WORK
DURATION: 2 DAYS
 
LEARNING OBJECTIVES
Upon completion of this programme, the participants will be able to:
  • Describe the importance of effective communication to enhance supervisory effectiveness at the workplace,
  • Demonstrate effective intra and inter-personal communication skills and styles by using the ‘4R’ Principle,
  • Overcome communication barriers between employees and departments by using the ‘F.A.S.T’ Principle,
  • Translate information into effective action towards effective problem solving and decision making
 
 
KEY CONTENT
 
MODULE 1 – WHAT IS EFFECTIVE COMMUNICATION?
  • Establish a specific ‘DIRECTION’ or ‘PURPOSE’ when communicating
  • Manage the ‘PERCEPTIONS’ and ‘ASSUMPTIONS’ made during communication
  • Practice ‘ACTIVE’ listening towards effective communication
 
 
MODULE 2 – THE EFFECTIVE COMMUNICATION METHOD
  • Effective ‘VERBAL’ communication
  • Select the best choice of words
  • Structure your sentence accordingly
  • Deliver a concise message
  • Assertive ‘NON-VERBAL’ Communication
  • Reduce communication gap through effective body language
    • Manage your facial expression
    • Communicate with good eye-contact
    • Manage your hand gesture
    • Be sensitive with your standing or sitting position
  • Project an assertive tone of voice
 
 
MODULE 3 – THE ‘4R’ PRINCIPLE TOWARDS EFFECTIVE COMMUNICATION
  • RECEIVE a person without negative pre-judgment
  • What you think, is what you get
  • Who you are, is who you attract
  • Build RAPPORT timely
  • Create an opened communication platform
  • Listen and understand, to REFRAME your thoughts
  • Listen to understand, then to be understood
  • REINFORCE the right actions
  • Conclude the communication with mutual agreements between parties
 
 
MODULE 4 – REINFORCE THE RIGHT ACTIONS ‘F.A.S.T’
  • FOCUS
  • Overcome the ‘work-in-silo’ communication practice at the workplace
  • Establish a common ground between departments and/ or sections
  • ASK to clarify
  • Gain clarification through tactical questions during problem solving
  • The ‘funneling’ questioning technique
    • What, When and Where
  • The ‘probing’ questioning technique
    • Ask ‘WHY’ 5-times
  • SEEK to understand towards effective decision making
  • Reduce communication barriers between departments and/ or sections,
  • Share information timely and effectively
  • Analyse information timely
  • Translate information into knowledge
  • TAKE the right action, right
  • Translate knowledge into action
    • How and Who
 
 
METHODOLOGY
This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities.
 
TARGET AUDIENCE
Executive, Senior Executives, Managers, Line Managers in any departments of the organization that needs to improve their communication and interpersonal skills.

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