Reading Your Customers
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READING YOUR CUSTOMERS
Duration: 1 DaysTime: 9.00am - 5.00pm
Introduction
A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organisation grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organisations that demonstrate a consistent customer service strategy, commitment to investing in a high-performance workforce and customer-focused systems enable extraordinary service delivery and enhanced customer relationships. This highly interactive and enjoyable programme examines in depth how to build lasting rapport with your customers, uncovering their needs to build world class customer service in any medium that will.Benefits
Upon the completion of this programme, the participants will be able to:- Reinforce customer retention by creating a Win-Win Relationship
- Upgrade reputation status by raising service standards
- Connect the growing needs of customers with good service