Building Relationships
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Service Excellence Now Mindset
Duration: 2 Days
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm
INTRODUCTION
"Resigning already? But you just began!" We totally get it—COVID flipped everything upside down, and some businesses lost their customer service mojo. But fear not! This training is here to save the day.
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Effective Communication Skills For Immediate Service Excellence
Duration: ½ Days
Time: 9:00am to 1:00pm
INTRODUCTION
Dive into a dynamic half-day workshop that will amp up your communication prowess and equip you with active listening skills to truly hear your customers.
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ADAPTING TO 2024 CUSTOMER NEEDS IN REAL-TIME
Duration: 1 Day
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm
INTRODUCTION
This course is tailored to address industry-specific challenges like personalization, customer support accessibility, cumbersome processes, outdated technologies, and data security concerns.
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Dynamic Top Team Integration Course Duration: 2 Days Introduction Nothing can destroy productivity faster than conflict in the workplace. Whteher it is subtle, just beneath the surface or becomes emotional encounters, conflict can paralyze your group, department, or the entire organization.
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Art of Assertive Communication Course Duration: 2 Days Introduction Being assertive is a skill in communicating our opinions, perspectives, thoughts or emotions confidently, without being aggressive or passive. It empowers us to stand up for ourselves and in the process, we are still able to maintain long-term sustainable relationships with people.
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Art of Relationship Building Course Duration: 2 Days Introduction If you have ever had a miscommunication in the workplace or in relationships, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communicaton cost your business or organization a lot in terms of time, energy and money.
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Master of Negotiation & Influencing Course Duration: 2 Days Introduction Most people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life.
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Basic Email Writing for Communication
Course Duration: 2 Days
Introduction
This 2-day training is designed to give participants a compact view of effective email communication, its scope and importance in business, and the role of communication in establishing a favorable internal and external business environment. The focus is on business email writing.
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Communication In Fostering Team Dynamics
Course Duration: 2 Days
Introduction
If you have ever a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money.
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Interpersonal Skills - Building Harmonious Workplace Relationship
Course Duration: 1 Day
Introduction
Interpersonal skill is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee.
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Building Positive Relationship At Work Course Duration: 1 Day Introduction
Building positive workplace relationship is vital for career success. Relationship can be positively and negatively affecting your satisfaction within job, your ability to advance and gain recognition for your achievements.
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Effective Conflict Management Skills Course Druation: 2 Days
This program teaches skills that focus on dealing with difficult conversations from colleagues and customers alike. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.
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Communicate Effectively, Listen, Learn & Build Loyal Customer Relationships
Course Duration: 2 Days
Introduction
This training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent customer support.
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Reading Your Customers Course Duration: 1 Day Introduction
A company's most vital assest is customers. Without them, we would not exist in business.
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The Magic Moment in Customer Service Course Duration: 2 Days Introduction
This 2 day workshop is designed to sharpen participants' skills and ability to provide excellent customer service as this would ensure competitiveness of them to compete in a world where technology and economy are constatnly changing.
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Winning Business Relationships Where It Matters Course Duration: 1 Day Introduction
This unqiue program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process.
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Making Communications Work For You Course Duration: 2 Days Introduction
This program is designed to improve the participants' interpersonal communication skills and develop new skills to become a more effective communicator. Interpersonal communication applies to all our relationships - both personally and professionally.
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Dynamic Communication Workshop Course Duration: 2 Days Introduction
This program is designed to create the awareness, groom and train the participants to communicate better and most importantly, effective.
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The Invisible Chair Challenge
Description:
The invisible chair challenges will start with a smaller group and the number will become larger and larger later. At last, all the members will gather up to have the invisible chair challenges together.
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Divide To Bridge
Description:
Once your values are understood, they become the code that guides your decisions – your decisions become aligned with your values
In the final challenge, individual classes will build a portion of a bridge separately and can only communicate through their leaders with the other tribes.
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Sea Rafting
Desciption:
The Teams will march to the beach area where they need to build a raft using makeshift materials. The entire activity is divided into three parts.
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The Bull’s Eye
Description:
The Bull’s Eye is a fun and engaging way for participants to practice effective communication with their team and how they can contribute to the team winning at this challenge. At a deeper level, how the participants react in a team environment will also be highlighted i.e.
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DISC
Description:
The DISC assessment is an easy to use personality profiling tool. By experiencing this tool, participants will get a better understanding of their own personality type and of other.
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Canopy Walk
Description:
This activity will simulate the air travel of the mission. Participants will get the experience one of the highlights of Taman Negara while overcoming some challenges presented to them. The challenges could be from taking a group photo without holding the rails to a mathematic problem.
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White Water Rafting
Description:
The clear water of Kampar River (Class I-III) is suitable for anyone who is physically fit and those who crave for mild technical adventure whilst safely enjoy a rafting trip.
In the river, you'll have the thrills of tackling exciting rapids and floating down the clear water river amidst a lush rainforest.
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Breakthrough
Description:
Participants will face with several challenges which will have them confronting some of their fears. The challenges will have them experience a breakthrough with trust, commitment, determination and support. The challenges also support the strengthening of bond among the participants.
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Langkawi Explore Race
Description:
This activity will have the participants explore part of the Langkawi Island. The task and challenges put the team under pressure with a series of decisions and tasks. This game exposes the individual characteristics within a team.
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Drum Circle
Description:
Experience the uplifting power of Team Building Through Rhythm! The steps involved in successfully creating music together as a corporate group result in synergy, camaraderie and increased well-being. As the team begins to play music together a common language emerges, and communication improves.
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Making An Impact - Personal Accountability Course Duration: 1 Day Introduction
Personal accountability is a core value that the entire workforce should have. Sometimes, accountability may go beyond the tasks that one has been assigned to. As such it takes courage to overcome fear and do ones best to make things right.
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Communication & Relationship Using DISC Course Duration: 1 Day Introduction
This unique program teaches skills that boost personal productivity and relationship building through increased understanding and effecitve implementation of DISC tools and effective communication process.
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