Effective Communication Skills for Executives

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Effective Communication Skills for Executives Communication Skills Soft Skills


EFFECTIVE COMMUNICATION SKILLS FOR EXECUTIVES

Duration: 2 Days
Time: 9.00am - 5.00pm

Introduction

This program is designed to expose participant to better communication between individuals, team, department and organization. In these 2 days, the participants will be challenged to move to the next level in communication.

Benefits

  • Understand the communication model and how we need to use it
  • Learn tools and methods to deliver great moments of truth
  • User the current situations and case studies
  • Plan and prepare for communication success
  • Develop an action plan for their growth and development in communications

Key Content

MODULE 1: COMMUNICATION OVERVIEW

  • Introduction to the communication model
  • The channels of communication
  • The profiling tool - DISC in communication

MODULE 2: THE ART OF LISTENING

  • The 4 types of listening
  • Elements of EQ & NLP in listening
  • Working with people's learning style in listening - VAKAD

MODULE 3: THE ART OF LANGUAGE

  • Meta programs in language
  • The words we use - green/ yellow/ red
  • The understanding and the ability to read language and respond

MODULE 4: HOW TO ASK THE RIGHT QUESTIONS

  • The skills of questioning
  • Getting information we need from questioning
  • Avoiding the 'abuthen' moments

MODULE 5: NON-VERBAL COMMUNICATION

  • Effective body language skills
  • Facial expressions
  • Gesturing and motor skills

MODULE 6: FIRST IMPRESSION & PERCEPTION MANAGEMENT

  • Creating the being in the first contact
  • Perception management skills
  • Reading people and managing them well
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