Root Cause

Root Cause Analysis: Problem Solving Methodology Course Duration: 2 Days Introduction

Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial 'symptom'. By focusing on the root cause, it will reduce or eliminate the likelihood of problem recurrence.

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8D Problem Solving Skills Workshop Course Duration: 2 Days Introduction

This program provides participants with the basic concept of 8D problem solving. It will explain the process and techniques used in response to customer crisis complaints. With the increase in global competition, 8D concept has become more important in managing customers systematically.

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