Problem Solving

NLP Leadership Program
Duration: 2 Days
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Neuro-Linguistic Programming, better known as NLP, is a set of tools, techniques, systems, and processes that can be used to create positive change in ourselves and our business.


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ADAPTING TO 2024 CUSTOMER NEEDS IN REAL-TIME
Duration: 1 Day
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
This course is tailored to address industry-specific challenges like personalization, customer support accessibility, cumbersome processes, outdated technologies, and data security concerns.


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INTRODUCTION
Navigating decision-making in today's increasingly intricate world, characterized by widespread changes and uncertainties, demands approaches that adeptly identify genuine issues and their root causes. Often, this necessitates challenging the assumptions underlying our judgments.


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Think Out Of The Box - Strategize Your Thinking To Achieve Productive Results Using TOLOPOSOGO Course Duration: 2 days Introduction Thinking is the ultimate human resource. Yet we can never be satisfied with our most important skill. No matter how good we become, we should always want to be better. The main difficulty of thinking is confusion. We try to do too much at once.


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Critical Thinking & U! Course Duration: 2 Days Introduction What it takes to succeed in life depends on the kind of world we inhabit. We need to be smart, creative and flexible according to the circumtances in which we find ourselves.


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Structured Problem Solving & Decision Making Course Duration: 2 Days Introduction This training program provides participants with the concept of Root Cause Problem Solving (RCPS) & Decision Maaking. Implementing solutions without getting to the true root cause is a waste of money, time & resources.


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Design Thinking Mindset Course Duration: 2 Days Introduction Innovate or die! That is the mantra of many fast moving and successful companies, especially in this world of high-speed interconnectivity. The question organizations face to stay relevant in today's environment is how to establish a culture of innovation and creative problem solving.


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Communication In Fostering Team Dynamics Course Duration: 2 Days
Introduction If you have ever a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money.


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Managing Expectation & Problem Solving Course Duration: 2 Days Introduction

This program teaches skills that boost better results through increased understanding and effective implementation of the problem solving and decison making processes. It helps sharpen your skills and empowers you to take the best possible actions in any given situations.


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Effective Communication Towards Efficient Problem Solving & Decision Making Course Duration: 1 Day
Introduction

If you are in a position where people are relying ever more heavily on your ability to articulate your ideas, marshal your resources and achieve your joint objectives, then effective communication is crucial.


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Dealing with Difficult and Unhappy Customers Course Duration: 2 Days Introduction

Dealing with difficult and unhappy customers are always challenging but with the right tools and tips, you can turn that stormy relationship into one of a lifeling partnership. A satisfied customer is the best salesperson.


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Synergized Problem Solving Using Analytical & Creative Thinking - Swing to Solution Consciousness Course Duration: 2 Days Course Objectives Upon completion of this program, participants will be able to:

  • Shift paradigm from problem conscious to Solution Conscious
  • Structure facts rigidly and thinking with maximum clarity to identify core

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HARNESSING THE POWER OF DESIGN THINKING
DURATION: 2 DAYS
 
INTRODUCTION
 
Design thinking is a human centered approach to innovation that looks at innovation through the eyes of the people.


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Impactful Communication in the Transition Course Duration: 2 Days Introduction

Some people seem to be able to say the right thing no matter what is the situation. Their ability to navigate through tense discussions open doors in the business world that may have otherwise closed.


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ROOT CAUSE ANALYSIS: PROBLEM SOLVING METHODOLOGY
DURATION: 2 DAYS
TIME SCHEDULE
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Which approach is more reliable: a doctor that routinely uses a thermometer and prescribes aspirin to a patient with repeat fevers, or a doctor that uses a combination of diagnostic


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Root Cause Problem Solving Course Duration: 2 Days Introduction

This training program provides participants with the concept of root cause analysis and problem solving techniques. Implementing solutions without getting to the true root cause is a waste of money, time and resources. Traditional approach begin with limited info, many actions and lacking focus.


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Failure Mode & Effects Analysis (FMEA) Course Duration: 2 Days Introduction

This training provides participant with the basic principal of FMEA. Process on how FMEA can be implemented will be discussed in details. Methods to integrate FMEA with daily activites to detect and prevent potential failure will be shared.


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8D Problem Solving Skills Workshop Course Duration: 2 Days Introduction

This program provides participants with the basic concept of 8D problem solving. It will explain the process and techniques used in response to customer crisis complaints. With the increase in global competition, 8D concept has become more important in managing customers systematically.


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Problem Solving And Decision Making Using Design Thinking Process Course Duration: 2 Days Introduction

Competition is getting more and more intense in today's economy. It is important for companies to compete well. One of the keys to this is the ability to solve problems at work.


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Magic Carpet
  Description:
This activity will require participants to work as a team. They will need to launch the tennis ball into the air using the carpet provided and then catch the tennis ball on the reverse side of the carpet. This activity will have them experience coordination and to learn from what is working and what is not.


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Canopy Walk
  Description:
This activity will simulate the air travel of the mission.  Participants will get the experience one of the highlights of Taman Negara while overcoming some challenges presented to them.  The challenges could be from taking a group photo without holding the rails to a mathematic problem.


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Jungle Trekking
  Description:
On the trek, participants will be simulating the preparation of the mission where they will be getting resources for the mission.  Along the 6km path, participants will need to overcome some challenges before they are being awarded the resources to their mission.


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Kuala Lumpur Rapid Race
  Description:
The Rapid Race concept is borrowed from the TV Reality show; The Amazing Race.  In the Rapid Race, participants will experience a mini version of the Amazing Race where they will not travel to different countries to overcome challenges and tasks.


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Corner to Corner
  Description:
The objectives of this activity are to highlight the need of each team member or staff in the company plays an important role when they are back in the office.
Corner to Corner creates the environment of team members from different department or section but sharing a common goal.


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Langkawi Explore Race
  Description:
This activity will have the participants explore part of the Langkawi Island. The task and challenges put the team under pressure with a series of decisions and tasks. This game exposes the individual characteristics within a team.


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The Reject Shop 

Description:
Participants will be able to learn to give and receive feedback to one another in order to find the best and effective solution in the context of acceptance.


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Amazing Race Challenge Description:
Amazing Race puts the team under pressure with a series of decisions and tasks. This game exposes the individual characteristics within a team. The objective of this activity is to complete as many challenges and task given to them in order and to become the first team to complete the race and challenges.


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The Assertive Leadership Competency Course Duration: 2 Days Introduction

Assertive capability is one of the key elements that affect a leader's credibility. Assertive decisions made by leaders are crucial to the success or failure of a specific task and project.


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Rise To Lead Course Duration: 2 Days Introduction

Rise to lead is specially designed for managers or executives who is taking a new leadership role. Participants gain hands on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser like focus on critical priorities.


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