Customer Service

Mapping Customer Experience Electronically Course Duration: 2 Days Introduction The only thing that your competitors cannot duplicate is the service experience of your guests. Customer Experience teaches fundamental principles to create good impression in written format that becomes the catalyst to improve the customer experience at every point of contact.

Handling Clients & Customer Complaints Workshop Course Duration: 1 Day Introduction

In this training, we will look at a simplified crash course program which would focus on ways to react with clients, engaging, rapport building and delivering excellent complaint management techniques to combat grievances, effectively.<

Handling Escalation And Managing Difficult Customers Course Duration: 2 Days Course Objectives

At the end of this learning workshop, participants should be able to:

• Improve their customer service skills
• Use some of the techniques learnt to achieve excellence in customer service
• Work on improving their relationships with

Customer Service Relationship Management Course Duration: 2 Days
Introduction

Service quality is the key to maintain customer satisfaction.

5 Star Customer Service Excellence Course Duration: 2 Days Introduction

If Jackie Chan and Angeline Jolie walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready, and eager to serve them.<

The Passport to Customer Delight Course Duration: 2 Days Introduction Delivering better customer service is a continuing goal for many organizations. The key is to forget customer service, look towards customer delight. Based on the definition, delight is to please in all possible aspects.

Reading Your Customers Course Duration: 1 Day Introduction

A company's most vital assest is customers. Without them, we would not exist in business.

Dealing with Difficult and Unhappy Customers Course Duration: 2 Days Introduction

Dealing with difficult and unhappy customers are always challenging but with the right tools and tips, you can turn that stormy relationship into one of a lifeling partnership. A satisfied customer is the best salesperson.<

High Impact Customer Service & Complain Handling Skills Course Duration: 2 Days
Introduction

Now in 21st Century, in the VUCA era, that very same word ''customers'' provides with a whole new mearning compared to the last century, the last decade and even to before the last 5 years.

The Magic Moment in Customer Service Course Duration: 2 Days Introduction

This 2 day workshop is designed to sharpen participants' skills and ability to provide excellent customer service as this would ensure competitiveness of them to compete in a world where technology and economy are constatnly changing.<

Telephone Excellence Skills Course Duration: 2 Days Introduction

Proper telephone etiquette is very important in that you are representing your department and organization. Remembering to use proper telephone etiquette, whether answering the phone or makin gphone calls leaves callers with a favorable impression of you, your department and your organization.<

Complaints Handling Skills Course Duration: 1 Day Introduction

This program aims to addressing complaints from customers in a professional manner.<