Communication

Negotiating With Sharks Course Duration: 2 Days Introduction In today's challenging business environment where everyone takes position, how do you negotiate to get what you want without giving too much of what you have?

Everyone negotiates on a daily basis; childrena and parents, job seekers and managers, customers and sellers, business owners and

Understanding And Managing Performance Appraisals Course Duration: 2 Days Introduction The current market conditions in the business world are highly competitive and managers are to be highly skilled at conducting appraisals on their team members. To make these reviews successful lies upon the skill of managers to navigate the ins and outs of the appraisdal system.

Livestreaming & Broadcasting Presentation Skills Course Duration: 2 Days Overview Whether from your iPhone, your Android device or even your Mac or PC, StreamYard is one of the easiest ways to go LIVE! Even if you do not have any technical knowledge, the StreamYard interface is very user-friendly.

Intensified Conversational Bahasa Melayu Program Course Duration - 5 Sessions of 90 Minutes / Session Introduction Conversing in basic BM at the workplace is a critical component for most companies today especially during operational processes.

Dynamic Top Team Integration Course Duration: 2 Days Introduction Nothing can destroy productivity faster than conflict in the workplace. Whteher it is subtle, just beneath the surface or becomes emotional encounters, conflict can paralyze your group, department, or the entire organization.<

Fostering Employee Engagement Course Duration: 1 Day Key Outcomes By the end of this programme, participants will be able to:

• Value employee engagement
• Establish the 12 essentials of employee engagement
• Apply the 12 essentials of employee engagement

• The definition of employee

Art of Relationship Building Course Duration: 2 Days Introduction If you have ever had a miscommunication in the workplace or in relationships, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communicaton cost your business or organization a lot in terms of time, energy and money.

Facilitation Essentials Course Duration: 2 Days Introduction Facililators today are struggling to maintain their enthusiasm and motivation, and our learners are increasingly cynical about the whole process, Both groups are also weighed down by decades of boring, uninspiring training content that does not get any more interesting when you place it online.

Master of Negotiation & Influencing Course Duration: 2 Days Introduction Most people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life.

Managing And Leading The New Millennials Course Duration: 2 Days Introduction

This program enables the participants to engage with the Gen Y and Gen Z employees effectively, by setting a better understanding on why they communicate the way they do.

Stakeholder Management Course Duration: 2 Days Course Objectives

After completing the training, you should be able to:

• Know your stakeholders - the most important, dominant, dangerous etc.<

Effective Communiation Skills Via NLP Techniques Course Duration: 1 Day Introduction

This program is dedicated to raise the level of preparedness for our generations to face the outside world and what is needed to curb with the ever-challenging situations that the world offers.

Presenting And Influencing Effectively In The Virtual World Course Duration: 2 Days Introduction

COVID-19 has forced many businesses and individuals to go through rapid transformation of telecommunting, to push forth with digital transformation and to do things online and virtually instead.<

Getting To Yes! The Art Of Negotiation & Influencing Skills Course Duration: 2 Days
Introduction

This skills is a highly practical and interactive course, designed to develop and enhance your skills so that you can influence and negotiate upwards or sideways within your organization, or with external clients and supplier.

Effective Workplace Communication Course Duration: 2 Days Introduction

Effective communication skills are an essential part of business success - and life in general.

Impactful Communication Workshop Course Duration: 2 Days Introduction Some people seem to be able to say the right thing no matter what the situation is. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed.

High Impact Negotiation Skills Course Duration: 2 Days Introduction

This intensive, hands-on activity driven program teaches skills that boost better results through increased understanding and effective implemntation of the negotiation process.

Enhancing Communication & Interpersonal Skills At Work Course Duration: 2 Days Course Objectives

Upon completion of this program, the participants will be able to:

• Describe the importance of effective communication to enhance supervisory effectiveness at the workplace
• Demonstrate effective intra and interpersonal communication

Effective Conflict Management Skills Course Druation: 2 Days

This program teaches skills that focus on dealing with difficult conversations from colleagues and customers alike. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.<

Effective Communication Towards Efficient Problem Solving & Decision Making Course Duration: 1 Day
Introduction

If you are in a position where people are relying ever more heavily on your ability to articulate your ideas, marshal your resources and achieve your joint objectives, then effective communication is crucial.

Communicate Effectively, Listen, Learn & Build Loyal Customer Relationships Course Duration: 2 Days
Introduction

This training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent customer support.

EQ@WORKPLACE
Duration: 2 Days

Introduction
Emotional Intelligence (Emotional Quotient or EQ) is the ability to use emotions effectively and it’s the foundation for high-performing talents in every organization.&

EQ For Leader At Workplace Course Duration: 2 Days Course Objectives Upon completion of this program, participants will be able to:

• Learn EQ principles, ideas and techniques to maximize personal capacity and that of others
• Understand EQ as a tool to use as a leader
• Learn how EQ can be applied powerfully in personal effectiveness,

Dealing with Difficult and Unhappy Customers Course Duration: 2 Days Introduction

Dealing with difficult and unhappy customers are always challenging but with the right tools and tips, you can turn that stormy relationship into one of a lifeling partnership. A satisfied customer is the best salesperson.<

The Magic Moment in Customer Service Course Duration: 2 Days Introduction

This 2 day workshop is designed to sharpen participants' skills and ability to provide excellent customer service as this would ensure competitiveness of them to compete in a world where technology and economy are constatnly changing.<

Telephone Excellence Skills Course Duration: 2 Days Introduction

Proper telephone etiquette is very important in that you are representing your department and organization. Remembering to use proper telephone etiquette, whether answering the phone or makin gphone calls leaves callers with a favorable impression of you, your department and your organization.<

Winning Business Relationships Where It Matters Course Duration: 1 Day Introduction

This unqiue program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process.

Making Communications Work For You Course Duration: 2 Days Introduction

This program is designed to improve the participants' interpersonal communication skills and develop new skills to become a more effective communicator. Interpersonal communication applies to all our relationships - both personally and professionally.

Dynamic Communication Workshop Course Duration: 2 Days Introduction

This program is designed to create the awareness, groom and train the participants to communicate better and most importantly, effective.

Be Effective Leaders! - A Leadership Program for Supervisors of the 21st Century Course Duration: 2 Days
Introduction This program is designed to groom the supervisors to be the superstar of operations and also able to raise their leadership qualities, team effectiveness and also productivity through management skills, motivation and attitude drive.