8D Workshop (1 Day)

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8D Workshop (1 Day) Quality Management


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8D WORKSHOP

Duration:1 Day
Time: 9.00am-5.00pm

Introduction

This training provides participant with the basic concept of 8D problem solving. It will explain the process and techniques used in response to customer crisis or complaint.
 
With the increase in global competition, the 8D concept becomes more important in managing customer systematically. The methods shared will help participants to organize and manage the customer feedback system properly.

Benefits

Upon completion of this program, participants will be able to:
  • Understand the basic concept of 8D
  • Use the quality tools & techniques
  • Apply the 8D discipline process

Key Content

MODULE 1-8D INTRODUCTION

  • What?
  • Why?
  • History
  • Benefits
Objective: Understand the benefits of 8D problem solving.
Outcome: Establish the 4 key benefits of 8D problem solving
Hours: 1 hours

MODULE 2-TOOLS & TECHNIQUES

  • 7 QC Tools
    • Check Sheet, Pareto Chart, Fishbone Diagram, Scatter Diagram, Histogram, Control Chart, Graph
  • Brainstorming
  • Why Why
  • 5W1H
  • Is/Is Not
Objective: Understand the basic tools for 8D problem solving.
Outcome: Apply the 7 QC Tools and ‘Why-why’ Analysis during problem solving
Hours: 2 hours

MODULE 3-8D DISCIPLINES

  • Team formation
  • Problem description
  • Interim containment action
  • Root cause analysis
  • Corrective action
  • Validate corrective action
  • Identify & implement preventive actions
  • Recognize team & individuals
Objective: Understand the steps of 8D problem solving.
Outcome: Apply the 8 steps to perform 8D problem solving
Hours: 4 hours

MODULE 4-SUMMARY

  • Key success factors
Objective: Understand the ways to ensure effective 8D problem solving.
Outcome: Apply the 4 success factors of 8D problem solving at the workplace
Hours: 1 hour
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