Problem Solving and Decision-Making Using Design Thinking Process

Problem Solving and Decision-Making Using Design Thinking Process Problem Solving and Decision Making Soft Skills


PROBLEM SOLVING AND DECISION-MAKING USING DESIGN THINKING PROCESS

Duration: 2 Days
Time: 9.00am-5.00pm

Introduction

Competition is getting more and more intense in today’s economy. It is important for companies to compete well. One of the keys this is the ability to solve problems at work. This includes having the right skills to make good decisions as well as get buy-in and support from colleagues, bosses and Management as part of the problem-solving process.
There are specific skills that can be applied towards this purpose. There are also attitudes that are helpful for example being pro-active in solving problems.
This includes having the right mindset in the first place, having the skills to evaluate all aspects of a problem situation, being able to evaluate the impact on stakeholders, having the skills to generate options and solutions, being able to prioritize available resources and finally being able to make a convincing case to team members and management to get buy-in for their solutions and ideas.

Benefits

Upon completion of this program, participants will be able to:
  • Appreciate the application of business problem solving skills to benefit them at work
  • Appreciate the useful attitudes needed to be successful in solving problems e.g. proactiveness
  • Be aware of common thinking traps and causes that often cloud judgements and be a barrier to effective problem solving
  • Learn to clarify the objectives and identify root causes of problems in their problem solving efforts
  • Appreciate the biology of their stress and emotions so they can manage these to be more successful at solving problems
  • Be able to objectively analyse a situation from multiple angles using the 6 Thinking Hats
  • Be able to conduct a simple stakeholder analysis regarding the situation
  • Learn to apply all the problem solving skills and techniques within the Design Thinking Process
  • Know how to use the SWOT analysis to make good decisions
  • Know how to use the SMART Principles and the Priority Matrix to help prioritize decisions
  • Know what to consider from Management’s perspective when putting in a recommendation to Management

Key Content

MODULE 1: AN OVERVIEW OF THE PROGRAM

  • Introduction to the Program
  • Fill Out Pre-Program Assessment Form (Level 2 Kirkpatrick Assessment)
  • What do you want from this workshop?
  • Introduction to Business Problem Solving
  • Whose problem to solve? Which problem are you allowed to solve?  Why bother?

MODULE 2: THE PROBLEM-SOLVING MINDSET & ATTITUDE

  • The proactive mindset and attitude for problem solving at work
  • Barriers that can block you – recognize the common thinking traps you will face
  • The circle of Influence and Control – Identifying which problem to work on

MODULE 3: EMOTIONS, STRESS AND PROBLEM SOLVING

  • How emotions affect your thinking
  • The biology of emotions
  • Bio-Feedback Machine demonstration
  • How to manage your emotions using practical EQ techniques to solve problems

MODULE 4: ANALYSING THE PROBLEM FROM ALL ANGLES

  • Identifying your problem-solving objectives
  • Identifying the root cause of the problem with Fishbone Diagram and 5 Whys
  • The benefits of being able to appreciate multiple perspectives
  • What is the 6 Thinking Hats and why use it?
  • How to use the Six Thinking Hats for analyzing problem situations

MODULE 5: ANALYSING THE STAKEHOLDERS INVOLVED

  • How stakeholders affect your problem situation and are affected by you and your solutions in return
  • How to do a simple stakeholder analysis
  • Strategies for engaging and influencing stakeholders to get buy-in and support
  • Problem Solving Case Study 1
  • Analyse all angles and stakeholders
  • Brainstorm solutions

MODULE 6: IDEA GENERATION TECHNIQUES: CORRECT BRAINSTORMING

  • The correct way to brainstorm
  • Practical ways to use brainstorming at work

MODULE 7: DESIGN THINKING PROCESS

  • Design Thinking Principles
  • How to apply your problem-solving skills using the Design Thinking process
  • Problem Solving Case Study 2
  • Applying Design Thinking For Problem Solving

MODULE 8: DECISION MAKING WITH SWOT ANALYSIS

  • Take ACTION! What to do with the results of your Problem-Solving process
  • Applying the SWOT Analysis for decision making

MODULE 9: PRIORITIZING YOUR SOLUTIONS

  • The need to prioritize your solutions
  • The SMART Principles and the Priority Matrix for prioritizing your solutions

MODULE 10: GETTING MANAGEMENT BUY-IN TO YOUR SOLUTIONS

  • What do Management often consider
  • How to talk the language of Management

MODULE 11: REVIEW AND MY ACTION PLAN

  • Review of lessons
  • My Action Plan (Level 3 Kirkpatrick Evaluation)
  • Post-Program Assessment (Level 2 Kirkpatrick Evaluation)
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